Digital Only Ticketing

We operate a digital only ticketing system. 

Tickets can be booked and paid for using our online box office. You will automatically receive an email confirming your booking. This email should be retained in case it is required whilst visiting the theatre for the performance.

If online booking is not possible for you, please contact box office on 024 7667 4719.

Refunds

Unfortunately, we cannot offer refunds for tickets which you are unable to use. However, in the case of a sell-out production, we may be able to resell your tickets and refund the purchase cost.

They may also be exchanged for another performance of the same production, subject to availability with 24 hours notice given before the original ticketed performance.

You should contact boxoffice@criteriontheatre.co.uk to enquire.

Cancellation of a Performance

We will make all reasonable endeavours to ensure that a performance will proceed. In the unlikely event of cancelling a performance, we will endeavour to contact audience members in advance but this may not be practical or possible.

In the event of a performance having to be cancelled during a performance, an announcement will be made from the stage. In the cases of cancelling a performance we will offer tickets to another performance of the same production at no cost but these will be subject to availability.

If alternative performance tickets are either not available or not convenient to accept by the patron then we will refund the original cost of the tickets.

The Theatre is not liable for any other costs associated with audiences attending a performance.